{"id":54102,"date":"2019-09-25T07:16:55","date_gmt":"2019-09-25T05:16:55","guid":{"rendered":"https:\/\/relaisgourmet.com\/shipping-returns\/"},"modified":"2025-02-17T10:31:13","modified_gmt":"2025-02-17T09:31:13","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/gdrf-studio.com\/en\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Shipping costs are calculated based on the weight of the package.\n For all orders to be delivered in mainland France and Europe. \nand the rest of the world.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">After payment verification, your order is processed immediately by Relais Gourmet. You will be delivered to the address of your choice within an average of 3 to 5 days after your order is confirmed. We use the La Poste service (Colissimo or Colissimo International).<\/p>\n\n<p class=\"wp-block-paragraph\">You can be delivered within 48 hours if the order is placed before 9 AM by calling us at: (+33) 05.40.07.07.65.<br\/> Contact us for delivery rates by email or phone. We use DHL Express International or Chronopost International as our express delivery service.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>We deliver our products worldwide.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">All you have to do is place your order in \nusing our secure form. Relais Gourmet guarantees you the \nreliability of our commercial offer and the security of our Relais website. \nGourmet.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>We take on all the risks associated with shipping.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In case of damage, contact our customer service and we will \nrefund the full amount of your purchase (including shipping costs).<br\/> \nincluded) in accordance with our terms and conditions of sale. However, \nwe cannot be held responsible for any potential degradation \nof the product due to the recipient&#8217;s absence at the time of delivery.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>We can deliver to you within 48 hours across all of Europe.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">For any order placed before 9 AM (except on Saturdays, Sundays, and public holidays). To do so, call us directly at: (+33) 05.40.07.07.65.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Delivery locations and times<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Delivery to the relevant countries will be carried out by Colissimo in \nFrance and Europe within approximately 5 to 8 business days after the\n order confirmation. Outside of Europe, we ship with \ntransport and logistics companies (expect between 8 and 20 \nbusiness days). These times are provided as an indication. No compensation \ncan be requested from Relais Gourmet in the event of a potential delay in \ndelivery. In case of the recipient&#8217;s absence at the time of the package delivery, \nRelais Gourmet cannot be held responsible for any \ndamage that may occur to the products, or failure to collect by the \nrecipient.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Refund and replacement <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Our customers are committed to strictly adhering to the terms and conditions of \nproduct storage, as well as the expiration date. \nindicated on the packaging. It is the recipient&#8217;s responsibility to check the \nquantity and condition of the products at the time of receipt. In case of \nnon-compliant delivery, a complaint must be made in writing \nto Relais Gourmet within 24 hours of delivery. For \nFor more information about our &#8220;Satisfaction Guaranteed or Money Back&#8221; policy,\n please refer to <a href=\"https:\/\/gdrf-studio.com\/fr\/content\/5-satisfait-rembourse\">our page about this guarantee.<\/a> All disputes and claims will fall under the jurisdiction of the competent courts of Bayonne (France).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping costs are calculated based on the weight of the package. For all orders to be delivered in mainland France and Europe. and the rest of the world. After payment verification, your order is processed immediately by Relais Gourmet. You will be delivered to the address of your choice within an average of 3 to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-54102","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping &amp; Returns<\/title>\n<meta name=\"description\" content=\"Fast and secure delivery. Returns within 15 days. Discover our 100% French Foie Gras, free from preservatives, additives, and colorants.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gdrf-studio.com\/en\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns\" \/>\n<meta property=\"og:description\" content=\"Fast and secure delivery. Returns within 15 days. 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